National Coronavirus Hotline (NCH) provides telehealth services, disinfection services, coronavirus education, and mental health services to everyone in the USA. These services are extended to you whether you are a US national, green card holder, or undocumented person. US nationals and green card holders use their SSN. If you are undocumented,

you need an authentication code. You will get this code from non-profits, colleges, companies or government offices. This code is your verification method and it allows you to book services on NCH free of charge.

Signing up on NCH is just a 2 step process:

  1. Go to the signup page (link to signup page)
  1. Enter your email and password
  1.  You will receive a verification email, verify it.

4. When done, log into your account, and navigate to your account settings 

5. Next, click on the Update button under User Forms to select “User verification form.”

6. From the drop down menu, select “I have a code” as your verification method. Then hit “Continue.”

7. Enter your name, complete address and date of birth and click “Continue.”

8. Enter the identity verification code you received from a non-profit, college, company, or government office. For example 9JMIQZH2ZXKBCRFJGWVJ

9. Enter your phone number and click the “Request Verification Code” button. 

10. A verification code will be sent to you. Enter the verification code, and when the verification is complete, click the “Review and Confirm” button.

11. Review the information you entered and if the information is correct, click on the “Continue” button. Successful verification will enable you to get free services from the National Coronavirus Hotline. 

Conclusion

Users of NCH must know that we do not share your data with the government as we are barred by Health Insurance Portability and Accountability Act (HIPAA). Users who only want telemedicine and therapy services and are not comfortable with sharing their real addresses can provide a random address. However, we can’t dispatch disinfection services to them.


Jennifer Billings is the Medical Editor at National Coronavirus Hotline(NCH). She is an Integrated medical doctor who has been published on NCH Blog, Medium.com and is a regular contributor at MedCity News, Physician Family, and Psychology Today.